Skip to main content

CUSTOMER SERVICE: 1.800.951.6088

Pay Online
Report an Outage
Text Alerts
Home
Menu
  • About Us
    • About Touchstone Energy
    • Board of Directors
    • Management Team
    • Employment
    • Cooperative Principles
      • Cooperative Difference Video
    • Service Territory Map
    • Together We Save
  • Member Services
    • Application for Electric Service
    • Capital Credits
      • Frequently Asked Questions
      • Estate Retirements
    • Project HEMC
    • Service Rules & Regulations
    • Staking Department
    • Co-op Connections
    • Rate Schedules
      • Time Of Day Rates
    • Safety
      • Storm Preparedness
      • Safety Quiz
    • Billing Information
      • Easy Ways to Pay
      • How To Read Your Bill
      • Delinquent Bill Timeline
    • Forms
      • Service Order Form
        • Tree Trimming
      • Medical Condition And Equipment Form
    • HOPE Program
    • Smart Meter Energy Usage Data Privacy/Security Advisory
    • Text Outage Alerts
    • Title VI Statement of Non-discrimination
  • Products
    • Electrician List
    • Generlink
    • HomeServe Protection Plans
    • Surge Protection Program
    • Generators
      • Generator Loan
      • Generator Service Agreement
    • Heat Pumps
      • Licensed HVAC Contractors
      • Heat Pump/Weatherization Loan
    • Security Lighting
  • Your Community
    • Bright Ideas Grants
    • Carolina Country Magazine
    • TSE Sports Camp Scholarship
      • Boys Basketball Camp
      • Girls Basketball Camp
    • News
    • TSE Scholarship
    • Youth Tour Application
  • Energy Efficiency
    • Electric Vehicles
    • Whole House Energy Audit
    • CFL Disposal
    • NC GreenPower
    • Together We Save
    • Home Energy Adventure
    • Energy Star Home Advisor
  • Renewable Energy
    • RGR Rate
    • RGS Rate
    • Certificate Of Completion
    • Contracts With Haywood EMC
    • General Information
    • Interconnect Application
    • Photovoltaic Site Assesment
    • Renewable Energy Sources
    • Typical Components Of A Photovoltaic Interconnected System
    • Water Turbine Site Assessment
    • Wind Turbine Site Assessment
    • Interconnection With Haywood EMC

Text Outage Alerts

Power outage leaving you in the dark? We'll send you a text!
New, fast and convenient way to connect and interact with our members.

You can sign up for text outage alerts here: Sign up for text outage alerts

Now it's faster and easier than ever to receive outage updates from Haywood EMC.  We recently launched a new service to help our members stay connected and confirm restoration. This program was developed to be another convenient way to communicate with us!

Stay Connected!

When power outages occur, we are committed to keeping you informed throughout the restoration process. We'll contact you with: 

  • Outage alerts for your area
  • Estimated Restoration Times and status updates
  • Outage Causes
  • Notification when power is restored
  • Ability to confirm your restoration

This Text Outage Service is only for outage reporting and receiving outage information. Any other text
sent to this texting service will receive a response of invalid entry. If you have additional information
about an outage (i.e. a tree is on the line) you must call the outage number to report (888-438-4362).

Frequently Asked Questions:

Q.What are text outage alerts?

Haywood EMC offers text messaging to help members stay informed during power outages.
These alerts will send you notifications when an outage has occurred, estimated restoration time,
and when the outage has been restored. We can also alert you when we have tree trimming; planned
power outages; or line inspections occurring in your area.

Q. When will I receive a text outage alert?

You will receive a text as soon as the outage has been reported. You can report outages by 
texting OUT to the Text Outage Alert number (888-438-4362). 

Q. Will I receive a text outage alert every time I lose power?

Not every time. During large outage events, HEMC will use text message alerts to share general
outage information rather than information related to a specific service address.

Q. How do I sign up for text outage alerts?

You can sign up for text outage alerts here: Sign up for text outage alerts

Q. Can I cancel/stop text outage alerts?

Yes, you can cancel or stop text outage alerts any time by replying "STOP" to the HEMC Outage text.

Enroll in Text Outage Alerts!
Back to Top

Quick Links

  • Contact Us
  • Our History
  • Legal Info
  • Privacy Policy

Waynesville Physical Address

376 Grindstone Road
Waynesville, NC 28785
(828) 452-2281 or (800) 951-6088
(828) 926-4290 Fax

Lake Toxaway Physical Address

298 Blue Ridge Road
Lake Toxaway, NC 28747
(828) 966-4215
(828) 883-3874 Fax

We dare you to follow us

©2021 Haywood EMC. All Rights Reserved.

  • About Us
    • About Touchstone Energy
    • Board of Directors
    • Management Team
    • Employment
    • Cooperative Principles
      • Cooperative Difference Video
    • Service Territory Map
    • Together We Save
  • Member Services
    • Application for Electric Service
    • Capital Credits
      • Frequently Asked Questions
      • Estate Retirements
    • Project HEMC
    • Service Rules & Regulations
    • Staking Department
    • Co-op Connections
    • Rate Schedules
      • Time Of Day Rates
    • Safety
      • Storm Preparedness
      • Safety Quiz
    • Billing Information
      • Easy Ways to Pay
      • How To Read Your Bill
      • Delinquent Bill Timeline
    • Forms
      • Service Order Form
        • Tree Trimming
      • Medical Condition And Equipment Form
    • HOPE Program
    • Smart Meter Energy Usage Data Privacy/Security Advisory
    • Text Outage Alerts
    • Title VI Statement of Non-discrimination
  • Products
    • Electrician List
    • Generlink
    • HomeServe Protection Plans
    • Surge Protection Program
    • Generators
      • Generator Loan
      • Generator Service Agreement
    • Heat Pumps
      • Licensed HVAC Contractors
      • Heat Pump/Weatherization Loan
    • Security Lighting
  • Your Community
    • Bright Ideas Grants
    • Carolina Country Magazine
    • TSE Sports Camp Scholarship
      • Boys Basketball Camp
      • Girls Basketball Camp
    • News
    • TSE Scholarship
    • Youth Tour Application
  • Energy Efficiency
    • Electric Vehicles
    • Whole House Energy Audit
    • CFL Disposal
    • NC GreenPower
    • Together We Save
    • Home Energy Adventure
    • Energy Star Home Advisor
  • Renewable Energy
    • RGR Rate
    • RGS Rate
    • Certificate Of Completion
    • Contracts With Haywood EMC
    • General Information
    • Interconnect Application
    • Photovoltaic Site Assesment
    • Renewable Energy Sources
    • Typical Components Of A Photovoltaic Interconnected System
    • Water Turbine Site Assessment
    • Wind Turbine Site Assessment
    • Interconnection With Haywood EMC