Electric bills are due and payable upon receipt. Accounts are considered past due if payment is not received in our office by the Current Due Date printed on the bill. Please note that the current due date applies only to current charges. The following is an example of the steps in the delinquent /cutoff process.
- Bill 1 is mailed: Current charges are considered past due if not paid by the Current Due Date printed on the bill.
- If the account remains unpaid after the Current Due Date, a late payment penalty is added. The penalty will be the higher of $10 or 1.5% of the unpaid balance.
- Bill 2 is mailed: Unpaid balances from prior billings will show on the left side of the bill. These charges are already past due and subject to disconnection. This bill will include the cutoff notice. This is the only notice you will receive. If your account is not paid by the date stated in the cutoff notice on your bill, your service may be disconnected.
- If your bill is past due and subject to disconnection, you must call our office before the date specified in the cutoff notice to make a payment arrangement. You can have one payment arrangement per quarter. If you need payment assistance, Haywood EMC can supply the names of agencies you can contact to see if you qualify. There is also a list of agencies on the insert included with your bill. You must make your payment arrangement or obtain a voucher from an agency before the disconnection date on your bill.
- If you have not made a payment arrangement, obtained a voucher from an agency, or paid the bill on or before the disconnection date listed on the cutoff notice printed on your bill, your account may be disconnected. We do not make payment arrangements on the cutoff day.
- If your account is disconnected for nonpayment, you will have to pay a service charge for the disconnection, a service charge to reconnect, your past-due bill, and a security deposit if you do not currently have one. An existing security deposit may need to be increased before reconnecting.
Avoid service interruptions, late payment fees, service charges, and additional security deposits by paying your bill before the monthly due date.
If you have turned off paper bills and are only receiving an email notification that the new bill is ready, please be sure to view the bill in case a disconnect notice is printed on it.