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KEEPING OUR MEMBERS INFORMED
Important Upcoming Policy Revisions

Effective July 1, 2008

Connection Fees:  There will be a nonrefundable connection charge of $30.00, as specified in the Schedule of Charges, for all members.

Security Deposits:  There will be a revision to our Security Deposit policy as it currently exists.  If a security deposit is required, a security deposit not exceeding an estimated total of three (3) average monthly charges will be collected in advance of residential service connection or at any subsequent time when the Cooperative determines that a deposit is needed to ensure payment of bills.  Where history for a location is not available our minimum deposit will increase to $300.00 as of July 1, 2008 for residential members and commercial members will be calculated on an individual basis with an increase in the minimum deposit to $500.00.

Return Checks:  Any member whose check for payment of service is returned for any reason will be notified immediately and will have three (3) days after the notification has been mailed to honor the returned check.   If the Cooperative receives two returned checks from a Member in a twelve (12) month period, the Cooperative will require payment in the form of cash, money order or credit card.  

Non-payment Disconnection Return Checks:  HEMC will attempt to contact any member by phone who has a check returned that was presented to avoid disconnection of service for non-payment informing them service will be disconnected the next working day. If the Cooperative receives two returned checks from a Member in a twelve (12) month period, the Cooperative will require payment in the form of cash, money order or credit card.

Effective October 1, 2008

Late Charge:  Bills are due and payable upon receipt and are considered delinquent if payment is NOT received in the office by the close of business on the 25th day from the bill date.  Members whose bills become delinquent will be charged a late payment charge of $5.00 or 1.5% of the past due balance which ever is greater.

Delinquent Notification:  Haywood EMC will be stream lining our delinquent process and will be eliminating our separately mailed delinquent notices and phone notification.  As of October 1st, 2008 we will be using your bill as your only notification prior to disconnection of service.  If your account has a past due balance at the time of your next billing you will see the words “Cut Off Notice” displayed on the right hand side of your bill. You will also receive an insert enclosed with your bill notifying you what you must do to avoid disconnection, explaining the associated charges, and details of our cold weather disconnection policy. As of October 1, 2008, your bill and insert will be the only delinquent notification provided. Should you need assistance you will need to contact our office prior to the disconnection date printed on your bill to discuss credit arrangements.

Payment Arrangements:  HEMC will be limiting the number of payment extensions allowed on an account to four (4) payment extensions per calendar year resulting in one payment arrangement per quarter.  There will be a $5.00 extension fee for each extension granted and an extension limit of no more than ten (10) days from the delinquent date printed on your bill.  If at any time during the calendar year a payment extension is broken there will be no further extensions granted for a six (6) month period and service will be disconnected on the next working day.

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